You Will Learn How To:
- Handle difficult conversations in various scenarios
- Understand the circumstances that lead to difficult conversations
- Stay calm and confident during challenging conversations
- Stay in control when starting these conversations
- Develop conversational techniques that get the results
- Convey empathy and fully understand your audience
- Build rapport in a conversation
- Focus on factual statements
- Speak confidently and clearly
- Use effective tone and body language
- Reach an agreement or successful conclusion
Who is This Course For?
- Leaders who need to discuss difficult topics with employees
- Professionals who deal with high-stake situations
- Professionals who need to broach difficult subjects
- Human resource professionals who need help starting difficult conversations
- Anyone having difficult conversations with loved ones
About The Course
Are you dealing with difficult conversations at work? Are there certain conversations you’re struggling to have with your boss or employee? This course is designed to leave you with the ability to handle these situations with ease. Even if you’re already managing difficult conversations, whether they’re at home, in the office or even amongst friends, this course is for you.
Having difficult conversations isn’t fun, so learn to do it right the first time. With tips from the communication expert Alan Stevens, you’ll learn how to speak without hesitation or doubt, clearly using your body language and tone. You’ll also learn how to handle any challenges that might arise from a conversation while remaining cool and calm.
This course is packed full of practical tips and tricks to help make you a master of managing difficult conversations. You will soon be putting these techniques into practice and handling all of those tough conversations you wish you had addressed before.
Are you negotiating for a promotion with a manager, having to give critical feedback to colleagues, or dealing with performance issues and grappling with interpersonal conflict? No longer will you shy away or feel unprepared for conversations in the workplace. You’ll feel prepared to go through the conflict and come out with constructive results.
These skills will benefit your personal life too. This training gives you the ability to approach conflict with a clear head and a greater understanding of conflict resolution. Do you need to tell your significant other that the relationship isn’t working, or that having kids isn’t on the cards for you? Having difficult conversations like this is stressful but made easier for both parties with the right knowledge.
You will learn how to master the science of controlling and directing discussions. We’ll look at effective ways of diffusing tense situations, controlling your emotions, and using your body language and tone to impact the conversation in meaningful ways.
You’ll learn how to close a conversation with grace, how to dictate clearly, and how to master anxiety through training and hard work. This is your opportunity to become a calm, determined individual who can handle difficult conversations with ease!
“Alan, most of the time it is hard to get honest replies from people about the content of my communication, and how I can become better at what I do. Thank you very much for your professional advice and help – I really appreciate it.” – Dame Tanni Grey-Thompson, The UK’s most successful Paralympic athlete.
Alan is a reputation expert who was Past President of the Global Speakers Federation and is the director of MediaCoach. He is also an author and journalist, and both a TV presenter and expert interviewee. He has been speaking remotely since 1998, and created a Facebook group for fellow professionals who wish to speak remotely. It’s called, unsurprisingly, Remote Speaking. His clients include politicians, TV presenters and sports stars as well as companies including Virgin, Google, The Beverly Hills Hotel, BMW and Mumm Champagne. The Independent newspaper listed him as “one of the top 10 media experts in the UK”.
StartIntroduction - Welcome from Alan Stevens (2:05)
StartWhy Are Some Conversations Difficult? (1:59)
StartSet-Up and Room Layout (2:35)
StartHow to Start the Conversation (2:22)
StartActive Listening and Responding (1:55)
StartAsk Open and Supportive Questions (2:03)
StartFocus on Facts, Not Personalities (1:23)
StartUse of Tone and Body Language (1:44)
StartExploring Alternative Solutions (1:27)
StartHandling Challenge (2:41)
StartHow to Close a Difficult Conversation (1:46)