Difficult Conversations

How To Handle Situations With A Confident, Controlled And Calm Approach

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From time to time many of us will face conversations which we anticipate will be difficult and which we may feel ill-equipped to handle. We may also occasionally be involved in amicable conversations that suddenly turn sour. Having the knowledge and confidence to deal with these situations can mean the difference between a relationship fortified and a relationship lost, or a sale made, and a sale lost. Those who have mastered the art of dealing with difficult conversations know very well that it is rarely an overnight phenomenon. It takes years of experience to hone. The stark reality is that dealing with difficult conversations is fraught with pitfalls almost guaranteed to unhinge the novice.

This course is designed to equip you with both the skillset and the confidence you need to successfully manage difficult conversations and ensure that both sides have the best chance of leaving the encounter feeling happy.

This course aims to be CONCISE and ACTIONABLE. It is jam packed with tips and tricks. You will learn how to:

  • Understand the circumstances that lead to difficult conversations
  • Learn ways of handling difficult conversations
  • Understand how to use empathy to facilitate a conversation
  • Ask open and supportive questions
  • Focus on facts, not personalities
  • Use tone and body language to great effect
  • Handle challenges whilst remaining calm
  • Learn how to reach agreement and close the conversation gracefully


Your Instructor


Alan Stevens
Alan Stevens

Alan is a reputation expert who was Past President of the Global Speakers Federation and is the director of MediaCoach. He is also an author and journalist, and both a TV presenter and expert interviewee. He has been speaking remotely since 1998, and created a Facebook group for fellow professionals who wish to speak remotely. It’s called, unsurprisingly, Remote Speaking. His clients include politicians, TV presenters and sports stars as well as companies including Virgin, Google, The Beverly Hills Hotel, BMW and Mumm Champagne. The Independent newspaper listed him as “one of the top 10 media experts in the UK”.


Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!