Master Feedback And Difficult Conversations To Strengthen Relationships

You Will Learn To

  • Handle difficult conversations to ensure they are productive
  • Learn how to build better relationships
  • Manage your own self-feedback
  • Utilise methods for approaching difficult conversations so that every member of staff is treated as an individual (not “just a number”)
  • Understand what emotional feedback means and the vital role it plays in self-development
  • Learn the importance of self-feedback and how you can develop and get the most from it
  • Reflect on your own actions and grow from experiences (both positive and negative)
  • Cultivate a positive outcome when approaching difficult and potentially negative conversations with others

Who Is The Course For?

  • HR professionals and team leaders looking for ways to approach difficult conversations whilst focusing on the desired outcome and takeaway points
  • Entrepreneurs willing to learn various ways of self-feedback and utilise it for productivityIndividuals looking for tips on how to handle difficult conversations and get the most out of every interaction
  • Anyone who wants to learn about healthy and productive feedback
    Anyone who struggles to receive feedback and wants to learn how to use and get the most out of the feedback they are given
About The Course

We are all continuously providing feedback to ourselves. Typically internally, but occasionally vocally in an outburst, if circumstances are just right. If you start by looking inward and experimenting with some new techniques for self-reflection, you will have started your journey to improving your own skills and being more accountable.

All feedback, especially negative feedback, is important. This is because this is the most effective way to develop and become more skilled and competent. However, negative feedback is both hard to give and equally as hard to receive. This course will show you how to better communicate as you navigate through these difficult conversations and allow you to get the most out of these situations!

It is an invaluable skill to be able to self-reflect, look at your own actions, be able to assess how you could have handled a situation better and consider what you could do in the future in order to get the most out of situations or interactions.

These lectures will equip you with the tools you require to take that “step back” and make decisions based on facts, not emotional responses. It will also give you the skills to be able to confidently and effectively deal with difficult conversations, including how to create a positive and optimistic outlook for someone who may be receiving negative feedback. We need to be aware that, for many of us, the "feedback" we do offer ourselves is often critical and usually conveyed in ways we wouldn't tolerate if it were uttered out loud.

This course will teach you how to be “kind” to yourself so that you don't damage your own self-esteem in your self-criticism and instead accept your “mistakes” and use these experiences to positively move forward and grow from. It is suitable for everybody working in a setting where personal connections and one's individuality are critical to the success of the company.

The goal of this course is to provide you with the knowledge and self-assurance you need to properly handle your own self-feedback and engage in challenging interactions. Enrol now to learn more!


Your Instructor


Jane Sparrow & Chris Preston
Jane Sparrow & Chris Preston
Jane Sparrow is a Culture and High Performance Expert who has spent her career working with organisations across the globe to create sustainable high-performance cultures.
She began her career at IBM before holding a variety of senior positions in organisations such as Sony Europe, The Energy Project and MCA (now part of the WPP Group). Founder of the business consultancy The Culture Builders, specialising in transformational change, engagement and sustainable high performance cultures, Jane is passionate about enabling others to perform at their best to achieve organisational and personal goals. Her approach is grounded in the belief that by moving people beyond being simply ‘savers’ in an organisation and working with them to become ‘investors’ - people who will put far more in, organisations can unlock their performance potential.
Jane’s work enables people to sustain high performance by creating nurturing organisational cultures and engaging people. She delivers high-impact keynotes and workshops, works with leadership teams to shape strategy, coaches board members, and runs high-performance programmes.
Jane is an expert facilitator, consultant, performance coach and impactful speaker that regularly provides her opinions and insight to the global media. Jane’s work has also been incorporated into multiple university and business school curriculums, including MBA programmes. She is also one of a number of selected business and policy leaders, academics and influential thinkers who work with business leaders to respond strategically to sustainability challenges, through Cambridge University’s Prince of Wales Business and Sustainability programme.
With an interactive, dynamic and inclusive style, always supported by real life examples and practical advice, Jane’s keynotes leave audiences feeling both inspired and empowered to act in their own organisations.
Chris Preston is Founder & Director at The Culture Builders. He has been working in leadership, engagement and learning and development for more than 20 years, during which he has delivered groundbreaking work for global companies such as Allianz, Toyota, Masterfoods, Perform Group, Lane Crawford, Sony and Pfizer.
Published author and co-founder of business consultancy The Culture Builders, Chris specialises in creating positive environments and highly effective teams, both through multi-element programmes and more focused individual development interventions. Starting work as a zoo keeper before jumping into corporate and agency work (he swears there are no parallels between the two worlds…), Chris’s experience is varied and rich and includes being a psychology graduate and a Level A&B trained assessor. He’s the one to call if you’re being chased by a lion (literally and metaphorically).


Course Curriculum


  Feedback & Difficult Conversations
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  Giving Feedback With Others
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  Difficult Conversations
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Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!