Psychology Of Business 5: Mastering Difficult Conversations

Strategies For Resolving Conflict And Navigating Power Dynamics In Business Communication

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You Will Learn To

  • Use mindfulness to become a more empathetic and considerate leader
  • Respond appropriately during hard conversations to achieve optimum results
  • Understand and manage your negative emotions to improve discussions
  • Utilise crucial elements of an effective apology to ensure your apology is meaningful
  • Understand how differing perceptions can lead to low morale and how to manage them so your team members are more satisfied and productive
  • Navigate group dynamics to influence conflict resolution to improve team morale and create a more peaceful work culture

Who Is The Course For?

  • Managers who want to learn how effective conflict resolution skills can help them address and resolve issues in the work environment
  • Supervisors who wish to develop a deeper connection and build trust with their team members
  • Entrepreneurs who aim to be more aware and empathetic communicators
  • Aspiring leaders who want to learn how mastering difficult conversations can help them transition to a leadership role
  • Executives who want to learn to adjust their communication style while maintaining the gist of their message

About The Course

Would you like to learn key strategies you can use when having difficult conversations to achieve better outcomes? Would you like to improve your mindset to feel more confident and assertive when discussing hard topics? Do you want to learn how positive body language, like maintaining appropriate eye contact and active listening, can help you resolve conflict and help you become a better communicator? If so, then this is the course for you!

Whether or not you're in a position of authority, you're bound to have a difficult conversation at some point in your career. It may involve hard topics like dismissing an employee, calling out a subordinate on their lacklustre performance or denying someone's leave. Therefore, you must master having hard conversations while maintaining relationships and forming more profound connections. When you can do this, your team members will be more satisfied, productive and comfortable. Studies show that happy workers are 13% more productive than their unhappy counterparts. This indicates that you can achieve greater innovation, productivity and revenue when your staff are satisfied. This course offers many statistics like this to make sure you are on top of your game!

Throughout a series of six short video-based lectures, you will learn how to harness the power of mindfulness to cultivate empathy and consideration, laying the foundation for becoming an influential and compassionate leader. We will provide you with practical tools and techniques to apply mindfulness in your daily interactions, enabling you to connect more deeply with your team. In the realm of challenging conversations, we will equip you with the skills to respond effectively, ensuring optimal results and fostering a culture of open communication. You'll discover strategies to understand and manage negative emotions, creating a positive atmosphere for meaningful discussions that lead to constructive outcomes. We will guide you through the crucial elements of an effective apology, ensuring that your expressions of remorse are not only genuine but also impactful. You'll gain insights into the art of apology, enhancing your ability to mend relationships and build trust within your team. Understanding the impact of differing perceptions on team morale is vital for any leader.

Finally, we will help you navigate these differences, offering strategies to manage diverse perspectives, ultimately leading to increased satisfaction and productivity among your team members. Lastly, you will delve into the intricacies of group dynamics, acquiring the skills to influence conflict resolution and foster a more peaceful work culture. Our comprehensive guidance will empower you to navigate group interactions with finesse, creating an environment where collaboration thrives, and conflicts are resolved constructively.

By the end of this course, you will understand how mindfulness, apologies, perception and power dynamics can help you overcome difficult conversations. This Mastering Difficult Conversations course is part five of our six-course series, Psychology Of Business. If you're interested in learning more about how to use psychological techniques to become a better leader and communicator, check out the other courses in the series and our wider catalogue. Enrol now to learn more!


Your Instructor


The Expert Academy
The Expert Academy

The Expert Academy courses are the culmination of a collaborative effort by diverse specialists. We use the latest knowledge, ensuring that our courses remain grounded in the most current findings, trends and breakthroughs.

Comprising experts in research, psychology, instructional design and content writing, our multidisciplinary team is at the forefront of online education innovation. Our content writers are carefully selected for their ability to distil complex concepts into clear and engaging narratives. They are skilled at creating a learning experience that feels like an enlightening conversation with a trusted mentor. Our instructional designers ensure that course materials are not only educational but also engaging. They work closely with our design team, who create slides and graphics that enhance both the content's aesthetic appeal and your comprehension.

At The Expert Academy, our combination of expertise, design skills and engagement techniques sets the gold standard in online education. This effort ensures that our courses are informative and captivating, providing an unparalleled learning experience.


Course Curriculum


  Introduction
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  Psychology Of Business 5: Mastering Difficult Conversations
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  Conclusion
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Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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