Communication Skills: Utilise Digital Communication Channels To Enhance Virtual Productivity

You Will Learn To

• Understand the basics of virtual communication
• Master email etiquette and best practises
• Understand communication management in a virtual environment
• Practise non-verbal communication in a virtual space
• Manage conflict resolution in virtual communication
• Build and maintain relationships in the digital workplace

Who Is The Course For?

• Remote team leaders responsible for guiding and managing virtual teams, ensuring effective communication and collaboration among members
• Project managers overseeing project execution in a remote setting, requiring clear communication and coordination across diverse teams
• Human resource professionals who focus on employee engagement and communication strategies in a virtual workspace to foster a positive workplace culture
• Customer support representatives who communicate with customers via email and chat platforms, necessitating effective written communication skills to resolve issues
• Corporate trainers and coaches who deliver training sessions in a virtual environment and need to manage communication effectively to engage participants

About The Course

Do you want to implement the best practises of virtual communication for a more effective virtual experience? Are you interested in learning email etiquette to enhance communication in your organisation? Would it be helpful for you to manage conflict resolution in a virtual environment? If you answered yes to any of these questions, then this course is for you!

Email and virtual communication may seem straightforward, but if you want to achieve maximum effectiveness, then managers must adopt best practises and strategies to strengthen their verbal and non-verbal communication skills. This is important because non-physical communications in a virtual environment can be highly nuanced, which can lead to misunderstandings. According to a 2023 survey, 82% of remote workers believe that non-verbal cues, such as facial expressions and body language, are lost or misinterpreted during virtual meetings. This statistic highlights how it is important for both the sender and recipient to be aware of the pitfalls of virtual communications and how to build strategies around communicating more effectively. This course is specifically designed to teach about the etiquette and nuances that every modern employee must learn to achieve better success in the workplace!

Over a series of short video lectures, this course will equip you with the essential skills for effective communication in today's increasingly virtual world. We'll delve into the fundamentals of virtual communication, exploring various channels like email, video conferencing, instant messaging and social media. You'll learn to master email etiquette and best practices, ensuring your messages are professional, concise and impactful. We'll cover topics such as subject line crafting, proper formatting and effective use of attachments. You'll gain a deep understanding of communication management in a virtual environment, learning how to navigate the unique challenges and opportunities presented by remote work. We'll discuss strategies for staying organised, managing your time effectively and maintaining consistent communication with colleagues and clients.

This course will also explore the nuances of non-verbal communication in a virtual space. While physical cues may be limited, you'll learn how to effectively convey your message and build rapport through your tone of voice, body language (even through a screen) and active listening skills. We'll guide you through strategies for managing conflict resolution in virtual settings. You'll learn how to identify and address potential conflicts proactively, communicate assertively and respectfully and find mutually agreeable solutions. Finally, you'll learn how to build and maintain strong relationships in the digital workplace. We'll discuss the importance of online presence, professional networking and building trust and rapport with colleagues and clients in a virtual environment.

By the end of this course, you'll be confident in your ability to communicate effectively and efficiently in a virtual environment, enhancing your professional success and personal growth. Enrol now to learn more!