Customer Experience | How To Map Customer Journeys
Increasing Sales Through A Better Understanding Of Your Customers
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About The Course
The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business.
This concise two part course explains:
- What customer experience means
- The 6 key elements of a great customer experience
- Common mistakes businesses make
- How to apply each element in business for fast, profitable, sustainable growth
- How to deal with customer complaints
- How to turn customer complainers into customer advocates
What You Will Learn
By the end of the course you will:
- Understand what areas of business impact the customer experience
- Know the 6 key elements of a great customer experience
- Understand how you can turn a customer complaint into a win for your business
Your Instructor
Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.
Course Curriculum
Mapping Customer Journeys
Available in
days
days
after you enroll
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StartIntroduction (3:14)
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StartPreparing to Map the Customer Journey (2:46)
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StartThe Customer Journey Mapping Workshop (4:55)
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StartHow to Design Your Customer Journey Map (3:32)
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StartHow to Use the Customer Journey Map to Identify What Changes to Make (4:22)
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StartDelivering Change (4:34)
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StartSummary & Final Thoughts (2:55)
Frequently Asked Questions
When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.