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Turn Customer Complaints Into Opportunities To Delight Your Consumers
Mapping Customer Journeys
Introduction (3:14)
Preparing to Map the Customer Journey (2:46)
The Customer Journey Mapping Workshop (4:55)
How to Design Your Customer Journey Map (3:32)
How to Use the Customer Journey Map to Identify What Changes to Make (4:22)
Delivering Change (4:34)
Summary & Final Thoughts (2:55)
Introduction
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