Discover The 6 Proven Techniques To Transform Your Customer Service

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What You Will Learn To

  • Understand what areas of business impact the customer experience
  • Identify the six key things which will make a significant difference to the customer experience
  • Recognise common customer service mistakes businesses make
  • Master customer satisfaction to build a great business

Who Is The Course For?

  • Business owners wanting to better understand their customers and improve retention
  • Customer service leaders aiming to enhance the customer experience
  • Operations managers looking to streamline processes and resolve inefficiencies
  • Marketing professionals wanting to align messaging with customer needs
  • Team leaders seeking to foster cross-departmental collaboration
  • Consultants or advisors helping businesses optimise customer journeys
  • Employees at all levels who want to contribute to a customer-focused culture

About The Course

Do you want to better understand the journey your customers take with your business? Are you looking for a proven way to identify and address pain points in your customer experience? Would you like to learn how to implement changes that drive growth and improve satisfaction? If you answered yes to any of these questions, then this course is perfect for you!

Mapping customer journeys is a powerful technique for gaining insight into how customers interact with your business at every stage of their relationship. By viewing the experience through your customers' eyes, you can identify issues, streamline processes and improve outcomes. Whether your goal is to increase sales, minimise complaints, or enhance loyalty, customer journey mapping is a proven method to help you achieve it. The goal of this course is to teach you how to map customer journeys effectively and use those maps to drive meaningful change within your business. You cannot afford to miss this!

Over a series of short video lectures, customer experience expert Nigel Greenwood will guide you through the entire process of journey mapping - from preparation to implementation. Drawing on over 30 years of experience, Nigel will show you how to map customer interactions, identify problem areas and deliver targeted solutions that make a measurable difference.

By the end of this course, you will have the tools and knowledge to create a customer journey map, use it to identify opportunities for improvement and implement changes that foster growth and success. Enrol now to learn more!


Your Instructor


Nigel Greenwood
Nigel Greenwood

Nigel has spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.


Course Curriculum


  Introduction
Available in days
days after you enroll
  The Six Things The Customers Want
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

This course is closed for enrollment.