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Master Your Customer Service | The 6 Things All Customers Want
Introduction
Introduction To Customer Experience And Brand Personality (6:04)
The Six Things The Customers Want
What Customers Want #1: Make it Easy (7:51)
What Customers Want #2: Set My Expectations (8:39)
What Customers Want #3: Keep Your Promises (7:28)
What Customers Want #4: Keep Me Informed (6:06)
What Customers Want #5: Treat Me As An Individual (5:00)
What Customers Want #3: Keep Your Promises
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