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Improve Your Customer Service And Experiences
Delighted & Devoted Customers? What's All This About?
Introduction (1:49)
What Exactly Is Customer Delight & Why Bother? (5:10)
What We're Up Against (5:40)
What's Involved, How Do You Measure Up & Prioritising Your Actions (1:09)
Make It Easy
Why 'Being Easy To Do Business With' Is Key: How 'Easy' Are You? Introducing The 'Sales Prevention Officer' (9:22)
Delight Your Customers
Introducing The 6 Ingredients Of Customer Delight (8:54)
From 'Delighted' To 'Devoted'
From 'Delighted' To 'Devoted': It's All About Consistency (2:13)
Spotting 'Disappointment': Maximising Customer Feedback (4:00)
Foster 'Devotion' From Your Customers (7:12)
Keeping It All Going
Creating Outstanding Customer Experiences With 3D Service Plan & How To Use It (1:14)
Your Next Steps (0:37)
What's Involved, How Do You Measure Up & Prioritising Your Actions
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